Hip & Humble, keeping business and positivity during a shelter in place

Story by MEG CLASPER

storefront

Hip & Humble creates a safe and comforting atmosphere. Photo courtesy of Hip & Humble.

During a time with a lot of stress and negativity, it helps to know people are out there sharing hope and positivity. Hip & Humble, a woman-owned boutique, focuses on being a safe place and happy environment for the surrounding community. With two locations, one in Salt Lake City, at 1043 E. 900 South, and the other in Bountiful at 559 W. 2600 South, Hip & Humble is accessible to customers in the Salt Lake Valley. Employees of H & H are positive and are always ready to help.

H & H has spent over two decades embracing perseverance. In June 2019, Salt Lake City made the decision to update 900 South. The construction shut down most of the street and the sidewalk outside and the store was in the middle of it all.

Hip & Humble offers free same-day delivery through the shelter-in-place mandate. Photo courtesy of Hip & Humble.

“For clients it was frustrating and confusing where to drive, park, and even access the store,” said owner Sheridan Mordue in an email interview. With a pile of rocks almost blocking the storefront, it was a task for customers to get to the store. To maintain business, the employees at

The construction of 900 South had its challenges. Photo courtesy of Hip & Humble.

H & H set up curbside pickup for online orders. This allowed customers to still purchase items and have them delivered to their car by an employee.

By the time H & H began to finally regain its original numbers and regular customers, it had to close its doors due to the COVID-19 pandemic. Though customers may not be able to browse in person, online shopping is encouraged. Same-day delivery in the Salt Lake metro area has been implemented, and customers love the service. “It is something I see us continuing beyond the stay at home order,” Mordue said.

Not all products offered in stores have been made available on the online store front. If customers are unable to find what they’re looking for, they can call and have their own in-store personal shopper. Employees take calls and connect with shoppers to find what they are looking for in the store.

Dammit Dolls are a good way to relieve stress and anger. Photo courtesy of Hip & Humble.

The employees at H & H are positive in the current hard times. They show up for work ready to offer the best customer service possible. One way they share positivity is through the blog. Available on its website, these posts share tips, showcase new products and tell Hip & Humble’s story.

The most recent post, “10 H&H ways to connect and thrive while ‘sheltering in place,’” offers a “thrive all” guide to staying at home and spotlights useful products. The first product mentioned is a “Dammit Doll.” These dolls are meant for stress relief. The user slams it against the wall or countertop. Some variations come with markers for coloring the doll before destroying it.

These gel crayons are washable for big imaginations. Photo courtesy of Hip & Humble.

The post also suggests keeping little children busy with clean coloring fun. Color-changing gel crayons and “Chunkies” paint sticks are a no-smudge washable way for kids to color.

Other products are suggested to help people relax while working from home. Weighted lavender-scented neck wraps help to relax with the aromatherapy and weight. A 500-piece puzzle, featuring a women’s march, is a therapeutic distraction from everything.

Above all, one of the biggest suggestions made in the post is to support one another. Sending something to a neighbor, friend, or grandmother can give them a nice surprise. H & H supports this idea with the offer of same-day delivery.

This 500-piece puzzle of a women’s march is fun and helps to relieve stress. Photo courtesy of Hip & Humble.

Hip & Humble has a project to look forward to once the “stay at home” mandate is lifted. With renovations to the Salt Lake City International Airport currently happening, Hip & Humble has been chosen to have two locations in the new airport.

The renovations are prompted by the overcapacity of the current accommodations of the airport. Before the upgrades, the Salt Lake City International Airport was built to serve 10 million people but has been projected to have 27 million people a year, according to the Salt Lake Tribune. With the first phase adding an extra 30,781 square feet to the airport and an additional 14,554 square feet in the second phase.

Though the airport has lost 90% in retail sales due to the COVID-19 pandemic, Mordue is still optimistic. “We are expecting a 2 year turn around on the airport economy. Which in retail time can be really short. In the end I am still optimistic and I am so proud of my brand and to represent SLC in the airport.”

It is projected that the retail section of the new airport will open in August 2020 and inventory stocking will happen in early July. Along with the other retail stores in the airport, Hip & Humble will have street pricing. This means the prices you would pay at airport locations will be the same prices as you would pay at the Salt Lake City and Bountiful locations.

By keeping busy and looking forward to the new locations at the airport, Hip & Humble has built its staying power. It keeps focused on the positive and holds contact with its customers in high value. Hip & Humble shares a lot of positivity during hard times.