Ensuring small business survival by learning from failure

Story and photo by LIZ G. ROJAS

Starting a business is never an easy step, especially when the odds are stacked against aspiring business owners.

According to a study published on statisticbrain.com, 44 percent of businesses fail within the first three years in operation.

Pyramid Auto Sales on Redwood Road in Salt Lake City.

Pyramid Auto Sales on Redwood Road in Salt Lake City.

The Alpizar family owns Pyramid Auto Sales, a used car dealership that has been operational in Salt Lake City for 18 years.

Silvia Alpizar said in a phone interview that she decided in 2013 to open a second location in Pleasant Grove replicating the business model used in Salt Lake City. She invested approximately $20,000 in preparing the dealership for the opening in August 2013.

As months passed, Alpizar noticed that the Utah County location was different from the Salt Lake City location, especially in the demographics of the clients. In the original location, clients were mostly Hispanic and therefore the advertising centered on that community.

But the demand from the Latino community was close to nonexistent in Utah County. Instead, with two universities in the area, college students made up the new market.

For Alpizar, the momentum of working with young adults held for only a few months.

As summer 2014 approached, students started heading back home.

“Sales dropped and we didn’t have enough money to keep on paying rent or [for advertising],” Alpizar said.

Low sales because of the inconsistent market made money tight for Alpizar. And she said cars weren’t being turned over within the 90-day window that is necessary for dealerships to make a profit.

About 10 months after opening Pyramid Auto Sales in Pleasant Grove, Alpizar was forced to close the business.

Since then, the Alpizar family has focused their efforts on the Salt Lake City dealership and have expanded business into online sales and advertising. KSL is currently one of the many platforms in which sales are promoted and increased.

In January 2015, statisticbrain.com reported numbers on business closures from the U.S Census Bureau. One of the biggest problems businesses faced was not enough cash flow through sales. This was either by underestimating the market, lack of planning or not being able to achieve successful funding.

One organization works to help Utah businesses gain sales by educating the public on the importance of buying local. Kristen Lavelett, executive director of Local First Utah, said that out of every $100 spent at an independent business, $55.40 is returned to the local economy. Conversely, only $13.60 is returned to Utah’s economy when people shop at franchises.

Some residents, such as Armando Castillo, a student at LDS Business College, said if given the choice to buy from a franchise or local business, he chooses local. “I work with locally owned businesses so I try to help them be successful,” Castillo said.

The awareness and education that local organizations are offering the public may help in increasing sales for independent businesses, which in turn increases cash flow.

However, entrepreneurship is no easy task and recognizing that the success of the business itself depends on the entrepreneur makes it no easier.

In the study cited earlier about business failures, the No. 1 cause for small business failure is incompetence, which is defined as lack of knowledge about business, or spending beyond means, etc. This amounted to 46 percent of start-up failures. Other causes included lack of managerial experience and insufficient inventory.

Starting a business is not an easy step. Silvia Alpizar closed her second business even though she has 18 years of experience owning a car dealership.

Extensive market research, financial knowledge and determination are necessary assets for success.

“We weren’t familiar with the market; we feel like we wasted time and money,” Silvia Alpizar said.

Maeberry Vintage collaborates with local artists through Instagram

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Story and slideshow by MEGAN DOLLE

In her spare time as a child, Rachael Skidmore reveled in trips to her local thrift store, combing through piles of discarded attire in search for that rare and timeless treasure.

Skidmore, now 27, admits that vintage clothing has always made her feel beautiful. She still looks forward to those trips to the thrift store, and has since turned this uncommon passion into a commercial venture. At her business, Maeberry Vintage, located on 207 E. Broadway in Salt Lake City, Skidmore showcases her coveted possessions.

Tireless exploring of thrift outlets, estate sales and yard sales seem to be the secret behind creating a timeless inventory.

“It’s not just old stuff, these are treasures. It’s hard to find those quality pieces,” Skidmore said.

Skidmore simply needs potential customers to appreciate her passion and hard work. Yet, she faces another problem. Location. Maeberry Vintage is situated in the basement of a local retro furniture store.

“I do miss the light of day,” Skidmore said when speaking about her unconventional location. She has found that owning a physical store is more difficult than her experiences with an online business through Etsy, an e-commerce website for handmade or vintage items. “It’s hard for some people to find us. … Getting people here is a challenge,” Skidmore said.

Large companies with enormous marketing budgets don’t appear to have a problem creating foot traffic. Local businesses, on the other hand, need to be more resourceful. How do these resilient entrepreneurs overcome such an overwhelming task? The answer is collaboration.

Salt Lake City business owners and artists have built supportive relationships with one another through Instagram, a popular social networking application. These collaborations allow each participant to take advantage of following, thus dramatically growing his or her own client base and social media reach.

In Skidmore’s case, she is able to reach out to local photographers and stylists through the photo-sharing platform, offering her inventory for trade. Artists with upcoming shoots can rent the clothing for free in exchange for photographs that will be used in marketing by both parties.

Instagram is also an important tool for artists Zach French, 20, and Audrey Tran, 19, who use it for marketing and collaborations. Her boyfriend, French, is majoring in photography at Salt Lake Community College and describes himself as a fashion and street photographer. Tran runs a fashion blog, working alongside French as a stylist and makeup artist.

“I have always loved fashion, it’s always been my passion,” Tran said in a phone interview.

Tran found Skidmore’s store through Instagram and discovered she was searching for artists to collaborate with. Tran jumped at the opportunity to get creative with Maeberry Vintage’s wardrobe. French photographed Tran and other models in a variety of outfits and accessories.

“We have something that is valuable to photographers, which is basically a huge wardrobe full of lots of period pieces, a lot of interesting items that are fun to photograph,” Skidmore said. “They get a wonderful opportunity to put the wardrobe together and it’s free of charge. We get wonderful images of our items in the store and that social media part is just huge.”

That social media part is huge for Maeberry Vintage. When customers arrive, Skidmore asks each of them how they found out about her hidden store. The No. 1 answer she receives is “Instagram.” The young business owner attributes this to her collaborations with local artists like Tran and French.

Yet Skidmore isn’t the only one who benefitted. Tran also experienced a dramatic rise in social media presence since their collaboration — from 1,500 to 2,000 followers in just two weeks.

“I’ve seen a huge increase in my followers. … A lot of them were due to Maeberry Vintage,” Tran said in a phone interview.

Between the three locals involved in this collaboration, their Instagram posts reach almost 14,000 people.

Tran and French appreciate these collaborations because they are also discovering the difficulty of building a client base. In February 2015, they rented a shared space in a studio together at 329 W. Pierpont Ave. French is excited about the opportunity, but they also have some clear concerns.

“So far it’s going great. I love the space. … I think that I will be able to take my art to the next level here,” French said in a phone interview.

But Tran understands the need for increased social media reach and collaborations. “It’s just hard to spread your name out there,” she said.

Kristen Lavelett, executive director of Local First Utah, knows that marketing is one of the biggest challenges entrepreneurs face.

“Actually expressing who they are is the hardest things for businesses to do. They certainly can’t hire marketing firms, they can’t afford traditional media advertising,” she said.

While Lavelett recognizes the preferred social media platform may differ for each business owner depending on his or her style, she identifies an increasing number of younger users on Instagram. For local clothing companies and artists, Instagram seems to be the new way to reach their target market.

Lavelett expressed it simply, “[Instagram] allows you to very quickly visually represent your business.”

Aging in Salt Lake City

Story and slideshow by KEITH LAMAR McDONALD

Visit with the Long/Leon family.

 

Vince Long talks about his grandmother between puffs of a Camel cigarette on his front porch.

“She’s more like my mom than my mom is,” Long said. “My mom always worked so I was with grandma all the time. … I remember getting busted by her as a kid when I climbed on the fridge to get a toy that got taken from me.”

Long has lived with his maternal grandmother, Eva Leon, intermittently for about 10 years.

Leon, a South High School graduate who turned 75 in May 2014, still lives in the same neighborhood in which she grew up. In fact, her current home is directly across the street from the two-bedroom triplex she and her 10 brothers and sisters grew up in with their parents.

“I’ve worked all my life,” said Leon in a phone interview. “My first job was at Engh Floral on Main Street. We used to transplant flowers.”

Now Leon works at Smith’s Marketplace in the deli section. This August will mark her 19th year with the company.

She said the job at the downtown location is fun, but times have changed since she was growing up in Salt Lake City.

“Families are smaller now,” Leon said.

As one TRAX line after another zips north and south past the 900 South 200 West train stop in front of their home, Long sinks into a lawn chair and discusses his family history and his relationship with his roommate — who happens to be four decades his senior.

He said Leon traveled with her sister Barbara to Florida when she was 18. Her four sisters followed and all of them but one ended up marrying a Floridian. Leon moved back to Utah in 1978 when her husband died. Two of her children stayed in Florida and two came with her to Utah.

Long said he and his grandmother get along well, but mostly because they have been living together for a long time and are used to each other’s ways.

They enjoy watching TV, eating together and playing gin rummy. As a member of the LDS Church Leon has worked with the Relief Society as well. It’s hard to decipher who needs whom more.

“I think about moving a lot but when I‘m out of town I worry about her being home alone,” Long said.

For some aging Utah residents, turning 65 doesn’t mean retirement or a rest home; it means the start of a new career or the beginning of another chapter in life. The term retired doesn’t apply to those who never stop working, never stop being active members of their families, churches and communities.

The US Census Bureau estimates that approximately 57, 866 people aged 65 or older live in Utah. This is about 9 percent of the population of the state.

Sometimes families are thrust together at a moment’s notice and drastic changes and compromises have to be made.

In 2012, Will and Anna Hatton moved into the Salt Lake City home of Anna’s great-aunt Carla Fisher, when she went on an LDS mission to Fort Wayne, Ind., for 20 months. That arrangement helped the couple focus on completing college and starting their new family, rather than having to find real estate agents and secure a home loan.

Fisher had returned from her mission by the time Anna graduated from the University of Utah in fall 2013 with a degree in communication. Will graduated in spring 2014 with a bachelor’s degree in sociology. The transition from being single, to being a couple, to being the parents of a boisterous 18 month-old daughter who are living with their great-aunt was something that took getting used to.

Anna remembers her great-aunt teaching elementary school. Fisher taught first through fifth- grade classes at Indian Hills Elementary and wrote some of the LDS Church curriculum for primary children.

She said Fisher, 75, has always had a lot of energy.

“She loves helping people,” Anna said. “She helps women that are younger than her with less health problems,” Anna said.

Anna credits her great-aunt’s longevity to eating well, staying active and her LDS values.

“She’s never drank or smoked and she’s always eaten healthy. She eats like a bird,” Anna said.

Fisher may require help accomplishing tasks like lifting heavy objects and yard work, but she still exerts her independence.

“She is very stubborn. She still climbs ladders,” Anna said.

Will said he doesn’t necessarily think that the difficulties they face are generational.

“I don’t think it’s living with an aging person; it’s living with a roommate,” he said.

“The least amount of [drama] the better. She comes from a different mindset, a lifestyle that she’s made for over 50 years,” Will said. “She’s never been married. She has different cleaning habits [than we do]…. It’s a balancing act.”

The Hatton family plans to move to Atlanta in summer 2014 to find jobs. While they are looking forward to making a new life for themselves, they will always appreciate the things Fisher has done for them and others.

“It’s been a great privilege to live in this house,” Will said. “It’s given me a real interesting perspective of being a homeowner.”

As far as living with an aging person, he said that the benefits are a product of wisdom.

“Everyone has a perspective,” he said. “Aging people may have a fuller perspective on the world [than younger people]. I don’t think it’s better or worse but it is more experienced.”

The Sandwich Generation: Becoming a parent for your parents

Story and slideshow by NICHOLE BUTTERS

Meet Claire and some of her extended family.

For Claire, raising a family of 15 children in Murray, Utah, has taught her firsthand how to care for and support her children. Now a widow at 86, her children are repaying the favor.

They help her with her daily needs, but they also are the caregivers of their own families. They are members of the Sandwich Generation.

The Sandwich Generation is a term used to describe adults who are supporting a family and are the sole caregivers of their parents or in-laws. According to caregiver.com, “the caregivers find themselves squeezed in between providing for younger loved ones such as children and their older parents or other older family members.”

Some sources also believe that the Sandwich Generation feels pressured into caring for their parents. According to Investopedia, “The sandwich generation is named so because they are effectively ‘sandwiched’ between the obligation to care for their aging parents who may be ill, unable to perform various tasks or in need of financial support, and children who require financial, physical and emotional support.”

This trend is becoming more and more common across the country. In a January 2013 study by the Pew Research Center, “nearly half (47 percent) of adults in their 40s and 50s have a parent age 65 or older and are either raising or financially supporting a child. About one in seven middle-aged adults (15 percent) are providing financial support to both an aging parent and a child.” The percentage is expected to increase to as much as 60 percent in the next decade.

Louis, 43, is Claire’s youngest child (the family asked that their last name not be published). He knows firsthand what it means to provide for his own family as well as his aging mother.

Living only a few feet away from each other, Louis and Claire’s homes currently share the same acre-lot property. Claire’s home is where Louis grew up as a child.

“It makes it easy to check on her and to make sure she has everything she needs,” Louis said. “I’m grateful she is still around, that we still have her in our lives.”

While Louis isn’t working as a plumber, he is at home checking in with his mom every day to ensure her needs met. Because it is difficult for Claire to attend to household chores and yard work, Louis steps in. He regularly keeps the yard groomed, tends to the pets, checks the oil in the cars and takes care of any household maintenance work. He recently built a new laundry room in his mom’s home right next to the kitchen so she would have easier access to the washer and dryer.

“I appreciate all of my kids’ love and support,” Claire said. “It means the world to me when they visit and help as I get older, and I always enjoy their company. Sometimes you feel invincible like you can do everything, and then you realize that old age doesn’t always allow that.”

Being this close, however, can create some tension within the family. The Sandwich Generation takes care of finances, medication, meals and scheduling for both their older dependents as well as their own families, which can be a struggle for two families to juggle.

“It can be tough to have so much responsibility,” Louis said. “You get so used to your parents taking care of you, and you forget that they need you just as much when they get older. I work to support my wife and daughter every day, but also need to be there for my mom just as much.”

Louis soon realized that time management is key in this unique situation. “The real challenge is finding that balance,” he said. “Making sure that everyone in my household is healthy, happy and comfortable.”

While the balancing can be difficult for caregivers, “the challenges to elders are just as daunting,” according to the self-help site Sandwich Generation. “To lose control of one’s life, even the little things can be shocking and frustrating. … As more baby boomers become both sandwich generationers and seniors, the need to understand aging dynamics and family relationships increases dramatically.”

Claire said, “No matter what age you are, you never want to be a burden to your family. It can be hard to accept their help, even when you truly need it. But allowing your family to serve you blesses them as well.”

For the millennial generation, it is easy to see those blessings. Claire’s grandkids have the opportunity to spend more time with their grandma and learn from her experiences. Kristy, 23, is one of Claire’s 37 grandchildren. “Now that I’m married and have a baby, I realize how lucky I am to not only have the support of my grandma, but also be able to see her so often,” she said. “She was there at my wedding, and all of us know that if we ever need her, she’s just a phone call away.”

Kristy said that Claire, her daughters, grandkids and great grandkids regularly get together at Mimi’s, Village Inn and Marie Calendars throughout the week to talk and catch up.

Kristy will most likely become a “sandwich generationer” at some point in her lifetime. Peter Hebertson, information and referral program manager with Salt Lake County Aging and Adult Services, said, “Most women in the US will be caring for her parents or in-laws at some point in her life, and may also be raising children at the same time.”

According to caregiver.com, “the typical American Sandwich Generation Caregiver is in her mid-forties, married, employed and cares for her family and an elderly parent, usually her mother.” Delle, one of Claire’s nine daughters, falls into this category.

Delle regularly drives her mom around to doctor’s appointments, grocery stores and other meetings throughout the week. Although Claire still has a valid driver’s license she gets nervous driving at night and feels safer when she gets a ride with her daughter. Nelson lives in Riverton, Utah, which is a 28-minute drive to her mom’s house in Murray, but the distance was never a problem for her. Delle realizes the important role she now plays in Claire’s health and happiness.

“You spend your life emulating your parents, and before you know it you realize they need you to be there for them,” Delle said. “She’s taught us so much throughout the years, and none of us want to see her lonely as she gets older. I want to be there for her, physically and emotionally.”

Despite the challenges that may come at her age, Claire is still active in her community. She contributes service to the Relief Society and enjoys spending time with members of the Church of Jesus Christ of Latter-day Saints. Claire regularly attends aerobics at her local gym with others her age, and is able to cook meals for herself and any of her 78 grandchildren when they are able to visit throughout the year.

Claire’s large family is a personal success that she has always cherished. Because of the loss of two of her children, she treasures the time she has with her family.

“They mean the world to me,” Claire said. “Life isn’t always easy, but you have to get back on your feet every day and make the most of what you have. My family has filled the silence with laughter.”

 

 

 

 

Aging in place: 50 years in Winnifred Jardine’s home

Story and photos by MARISSA BODILY

Winnifred Jardine is 94 years old and still living in the same home that she and her husband raised their five children in.

She has lived in her home in East Millcreek for 50 years.

Winnifred Jardine sitting in the home she has lived in for 5o years.

Jardine sits in her office surrounded by pictures of her family, books and her computer with large print. She jokes with her granddaughter, Martha Jardine, and recalls memories and details from years ago.

She begins her day with an aide waking her up and getting her breakfast. The aide reads her the obituaries and editorials and they go over the news. “Today the aide never came and I got up on my own,” Jardine said smiling. “That’s a big no no.” She is not supposed to get out of bed and get ready without someone there to help her.

Then, she said she takes a two- or three-hour nap.  “Doesn’t that just sound heavenly?”

After her nap, a neighbor fixes her lunch and reads with her until her granddaughter Martha comes over. “Martha and I have a little routine. We read together and then I do my things on my computer and she does her thing,” Jardine said. Right now they are reading Elaine Cannon’s biography together. Cannon was a former general president of the Young Women organization of The Church of Jesus Christ of Latter-day Saints.

Jardine writes letters on her computer and corresponds with friends from college and friends from when her late husband, Stu, was in the Navy. She has also started writing a journal. “I have to type it because no one can read my handwriting,” Jardine said.

Winnifred Jardine's office in her East Millcreek home.

Winnifred Jardine’s office in her East Millcreek home.

She is also working on getting her Young Womanhood Recognition with her 17-year-old neighbor. The award is given by the LDS church after fulfilling several requirements, such as doing service and memorizing scriptures.

“I want something to do,” Jardine said. “I don’t want my brain to die.”

Jardine was a food editor for the Deseret News for 36 years before she retired.

The family has a monthly schedule for taking care of Jardine. Everyone’s name is highlighted in green or red or purple on the calendar so they know who is supposed to be with Jardine.

“My daughter is so determined that I am not going to be here alone,” Jardine said. It’s a complicated schedule, but it works.

“Everyone has their own life and their own circle of friends, but this has really brought them together and increased the love,” she said.

Jardine has five children, 14 grandchildren and 17 great grandchildren with three on the way. She is very proud of her posterity.

Jardine’s granddaughter, Martha, walks a couple of miles from her apartment to come take care of her every day. “The aides are always telling me that so many people don’t have family that is so willing to take care of them like Win does,” Martha Jardine said.

Jardine is among the growing number of older adults who are choosing to age at home. Eighty percent of seniors prefer to grow old in their own homes, according to AARP. Aging in place is when a person stays in the place that they’ve always lived as opposed to moving to an assisted-living facility or care center. It is becoming more possible for aging people to stay in their homes due to personal alert systems, non-slip floor surfaces, bathroom grab bars and other safety features that are becoming more widely available.

In addition, other organizations can help those who want to age in place by providing rides to and from medical appointments and meals brought to their homes. An aide brings Jardine breakfast and dinner every day.

“No one’s goal is to go to a nursing home,” said Anne Palmer Peterson, executive director of the Utah Commission on Aging. Because of services like these, it is becoming increasingly feasible for the aging population to stay in their homes instead of having to live in a nursing home or care center. Opportunities to meet other people through activities at senior centers are also available.

A new phone system that is connected to every room was just installed in Jardine’s home, Martha Jardine said. She also has a phone that is attached to a microphone that dictates what she says and allows her to send letters and see what someone on the other end of the phone is saying to her.

“I don’t see or hear very well anymore,” Jardine said.

The new technology helps to ease her family’s mind. However, “it is all the caretakers that have made it possible for me to stay at home for so long,” she said.

“Stu and I always hoped we could stay in our home and our kids are honoring that,” Jardine said. “Everything has worked out remarkably and I am so blessed.”

Virginia Price: A view from inside the Sarah Daft Home

Story and slideshow by KEITH LAMAR McDONALD

Meet Virginia Price and take a tour of the Sarah Daft Home.

 

The house is an odd mixture of a nursery and a college dorm. People lounge around and play cards, sit alone at desks, fill up containers at water fountains and walk around conversing with friends. Some relax in their rooms occupying themselves with TV, crafts, puzzles and computers.

Still others seek help from caregivers, whether it is with cleaning, laundry, transportation, grooming, or light exercise.

If there were no sign in front of the Sarah Daft Home, the rustic building would look normal — albeit large and old-fashioned — for a modern family. Perched on a plateau less than a block from East High School, it is a Salt Lake City Landmark located at 737 South 1300 East.

All of the residents have a story to tell, but one resident’s story stands out from all the rest.

Virginia Price, 84, arrived at the Sarah Daft Home in November 2012. Unbeknownst to her, the center would be her home for the foreseeable future. Although she likes the assisted-living facility now, it wasn’t always a place she wanted to be.

“I brought four sets of clothes because I didn’t know I was moving…. I thought I was going to see my granddaughter,” Price said. “I know my kids thought they were doing me a favor. I didn’t want to move. I had an apartment, I was living by myself.”

The main issue that Price had with the transition to the Sarah Daft Home is the loss of independence. She said her first couple of days at the home were filled with tears as she poured out her emotions to the Sarah Daft Home Director, Marsha Namba, while they held hands.

“It’s a tough transition,” Namba said. “Moving from independence to dependence can be tough.”

Growing up in the Uintah Basin

Price, dressed in a peach-colored sweat suit and seated on a couch outside her room, spoke softly about what it was like growing up in the 1930s and 1940s.

She was raised on a ranch in the Uinta Basin, where she started working at the age of 8. Her family plowed fields with horses, not a tractor, and they had no electricity or automobile. They hauled water to an old tin tub to bathe themselves.

She and her eight siblings lived with their parents in a two-bedroom home. Her father accounted for every penny they made and spent in his ledger and made sure that everyone pulled their own weight. Solidarity was their primary tool, not technology or science.

“Neighbors would go from farm to farm to help everybody with their work, about seven or eight neighbors,” Price said. “Then [World War II] came and people started making money from their farms and pulled away from that cooperative form of living…. That was the saddest part of growing up — watching the community dissolve.”

The work ethic Price learned on that ranch followed her into her adulthood as an employee and parent.

Career and family life

Price grew up in Utah, but later lived in Pennsylvania, Wyoming and Oregon. She drove a big rig through America, visiting every state in the Union except for Vermont. She held odd jobs as a waitress and clerical worker. She also worked at a sawmill where she lost the tip of her finger in an accident.

Pay equity was an issue, as Price received lower wages than her male counterparts for the same jobs. Price said she earned $6.50 per hour while the male workers made up to $11 an hour. She was the only woman out of the 20 workers at the sawmill, which had at least seven workers injured at all times. The wear and tear of such dangerous and intensive labor finally forced her to quit.

Her favorite job, however, was at the forestry service.

“I loved working outdoors, around the mountains, riding horseback,” she said.

Price said she instilled her traditional values of hard work on her six children to mixed effects. She said some of her children think she was a bit hard on them.

“My kids had to do chores and we ate together and we lived life together because that’s what raises up a family,” she said.

During the interview, Buddy Holly and the Crickets’ “Oh Boy” came on the radio. The song made her think about picking up her children and dancing with them.

“I dearly love my grandkids but I’m embarrassed a lot … I tell you what … they are raised different,” she added.

Her children thought she gave them too much to do, but one of her daughters, after raising children of her own, said she may have gone too far from the traditions and values Price tried to impress upon her.

Present day

Price contracted pneumonia in January 2014 after a hip replacement and has had a tough time getting back on track.

“I’m still not over it. It’s terrible, the coughing and my voice, but my lungs are clear now,” she said.

Even though she may miss her independence, Price still enjoys working with her hands. During the Christmas 2013 season she sent 125 cards and decorated 20 birdhouses for her family and friends to enjoy. It took her six months to complete the tasks.

Price stays active but has some trouble remembering things. Her best friend and sister, Lavonda, died in November 2013 due to leukemia. Price still feels her presence, often telling herself she needs to call her sister before realizing she cannot.

“I can remember when I was young a lot better than I can remember [current events],” Price said.

Price tells her life story through her book of poetry, “Inside Looking Out,” which was published by lulu.com in October 2013. It is a 309-page hardcover book with subjects ranging from inquisitive grandchildren to growing up on a ranch.

“I like writing poems about horses and the outdoors and people,” Price said. “If I write the first line that comes to my head the rest just flows. That’s how I’ve been writing my adult years.”

One of the poems Price likes best deals with her seeing a picture of herself and thinking that she didn’t feel as old as she looks in the image. Not only was she inside a retirement home looking out at the world, she was inside her body looking out at a world that didn’t see her mind, only her aging frame.

She said she never thought her poems were any good because she couldn’t get many people to read them.

But at the Sarah Daft Home, Price has plenty of friends to share her work and ideas with.

Lenova Burton, a caregiver at the Sarah Daft Home, sees Price as a sweet person who cares about everyone she meets. If a resident needs someone to talk to they can always come to Price. She never turns down a chance to interact with people.

“Her personality hasn’t changed since she got here,” Burton said.

Director Marsha Namba said Price will be remembered for her love of literature and kind heart.

Her poems will remain a testament to what she stands for long after she is gone. People will never struggle to remember what she did with her life before the Sarah Daft Home or how she felt as an aging Utahn on the “Inside Looking Out.”

Aging adults find joy in dating

Story and photos by NICHOLE BUTTERS

In a perfect fairytale ending, a young couple falls in love and lives happily ever after. But what happens in real life, when that young couple can’t be together forever?

Many people ages 50 and older are finding themselves in this exact situation. Some have lost their first love, others have gone through divorce, some have never found the one to share their life with. Now that they have to face their lives alone, many seniors are returning to the dating scene.

Tom Rogerson looks forward to meeting that "one special person."

Tom Rogerson looks forward to meeting that “one special person.”

Tom Rogerson, 67, is once again an eligible bachelor and is more confident now than ever. Having gone through divorce years ago, he is ready to find that one special person.

“It’s not any harder to get dates now than it used to be,” said Rogerson, who lives in Salt Lake City. “We still go to social events, like church and group dates. There are a lot of people looking to meet someone that are my age, which makes it easy for double dates to be set up. I’m more prepared now, because I know better whom I’m compatible with.”

The dating scene today is much different than it was even five years ago. Through social media, online dating websites and apps for smart phones that help people connect with others in the area, singles across the country at every age are able to connect more than ever before.

According to the U.S. Census Bureau, 40 million American use online dating services. Match.com recently reported that users age 50 and older make up the dating website’s fastest- growing segment of users, with a 300 percent increase since 2000. In its recent poll, 75 percent of women and 81 percent of men in their 50s experience a serious, exclusive relationship after a divorce.

Still, some prefer the old-fashioned style of dating.

“Back then, there was no Facebook, no social media,” Rogerson said. “People have different ways of meeting others now, but I still do it the same way I always have. I feel weary of social media and dating websites, mostly because that’s not what I’m used to. But I’ve known many people who have used them and had a lot of success.”

Whatever method that is used to find companionship, blending families, finances and lifestyles together are all aspects to keep in mind when starting a new relationship. Rogerson said it’s easier the second time around.

“I know the positives and negatives of dating and relationships now,” Rogerson said. “I know what to look out for, and because I’ve gone through a divorce I understand that a relationship is never one-sided. The advantage of being older is that I know a lot of people! I don’t have to please anyone, and there’s a certain comfort level where we can just be ourselves. It makes the dating scene so much easier.”

Many assume that people age 50 or older have given up on dating altogether. However, Peter Hebertson, information and referral program manager with Salt Lake County Aging and Adult Services, said not to jump to conclusions. “Never stereotype these generations,” he said. “Seniors are not just grumpy old people. They still have the same desires, dreams and goals that we do.”

Through his experience working directly with older adults, Hebertson has found that they are just as passionate about life as are young people. “The older you get, the more you feel 18.”

While many singles enjoy a laid back dating scene, others look for online opportunities. Currently, many dating websites are specially designed just for singles ages 50 and above, such as Dating for Seniors, OurTime.com, SeniorMatch, Senior FriendFinder, and FindSeniorsOnly.com.

Vicki Ericksen has found love through online dating.

Vicki Ericksen has found love through online dating.

Vicki Ericksen, 52, knows firsthand what it’s like to date later in life. After three divorces and several failed attempts to meet others her age, she finally turned to LDSSingles.com, a Christian dating website for members of the LDS faith. “The men I met before always had façades, masks and lies to make themselves look good. They were like gum on your shoe. I was tired of being hurt, used and cheated on,” Ericksen said.

After hesitantly signing up for the site’s free trial, Ericksen uploaded a picture and simple description of herself. “I was looking for my future,” she said.

In November 2011, Ericksen met her boyfriend. They have been inseparable ever since. “I felt the sparks fly, and I still do,” she said. “I just love him.”

Ericksen is now an advocate of online dating. “I’m all for it. It gives you a chance to reflect before you act,” she said. “I chose the site, I had control. I feel it is better to use this method.”

No matter which method is used, Erickson is first and foremost a believer in finding love, even at an older age. “True love does exist,” she said. “It is a beautiful journey. There are ups and downs, but when they look in your eyes with that love, that’s when you know it’s real.”

Chandler Hunt and the gift of sight

Story and photos by CALLEN CRENSHAW

How would life be for a person who does not have use of one of their five senses? Can someone with that type of disability live a normal life?

Chandler Hunt is now a senior at the University of Utah.

Chandler Hunt is now a senior at the University of Utah.

From a very young age, Chandler Hunt learned how to do “normal” tasks without the use of one of these senses, his eyes. As a result, Chandler went about his day feeling and listening for social and emotional cues.

Chandler was diagnosed as legally blind at age 5. His father, Bill, had a really difficult time grasping the reality of his son’s disability. The formal term for this condition is called dislocated lenses. The lenses in Chandler’s eyes became more dislocated with time. The timeline for this process depends on the gene itself, which is hereditary.

Bill said that his side of the family produces this gene and every one of his siblings suffers from it. One positive aspect of his son’s diagnosis is the technology factor. “Technology never ceases to amaze me, because Chandler was diagnosed so young doctors have been able to start to reverse his eyesight,” Bill said.

However, he realizes that the condition has made his son learn everything in a different way, a more difficult way. As a father he said his son has been labeled as “different” since he lost his eyesight completely in high school.

Bill Hunt enjoys hiking in Cottonwood Canyon when he visits Chandler in Salt Lake City.

Bill Hunt enjoys hiking in Cottonwood Canyon when he visits Chandler in Salt Lake City.

Chandler spent his childhood participating in monthly doctor visits and adding what he recalled as “what felt like inches to my lenses.” With each of these visits the prescription in his glasses became stronger to the point where he eventually could only see through a small portion of his lenses. Bill said Chandler described the way he sees people as “little specks or dots with fuzziness attached to them.” This was concerning to him as a father.

The next big hurdle in Chandler’s life was his driving test. Although he struggled through school at Cornwall Central High School in California, he was able to get by with the help of many teachers, counselors and friends. But the driving test was something he had to accomplish on his own. He did not pass due to his eyesight. It was then that Bill realized his son needed to see the best surgeon and inquire about the latest technological advancement, LASIK eye surgery.

Chandler began physical therapy for his eyes and began preparing for what would total 19 surgeries. However, the breaking point happened when Chandler participated in a risky surgery that had a small chance of being successful in recovering his vision.

“I was completely against the surgery,” Bill said. In fact, he forbid Chandler to participate in it because it was so risky. “I didn’t think he understood the risk he was taking. If it didn’t work he would lose his eyesight completely, forever.”

This was a risk Chandler wanted to take. When he turned 18 he had the surgery.

He participated in a case study along with 12 other people. Out of that group, he was one of three who had a successful outcome. Although his recovery was two months, Chandler discovered that the surgery had reversed his eyesight and he was now able to learn how to read and write.

Physical Therapist Susan Bateman said in a phone interview that Chandler was one of the “most unique cases I have seen thus far in my practice.”

That is because Chandler is among 3 percent of the population that has the same form of the disability. A much higher percentage of Americans are legally blind due to other causes.

Although Chandler regained his eyesight, other patients like Chloe Hart did not have the same outcome. Hart says she knew the risk she was taking in having the surgery and it was “painfully hard to watch some of the patients receive their eyesight while the rest of us were left blind to some degree.”

Chandler feels bad for other patients like Hart who did not have the same result as he did. However, he believes that God knows what is best for everybody and that he needed the “gift of sight at that point in (his) life.”

Chandler and Bill Hunt enjoy spending time with each other outdoors.

Chandler and Bill Hunt enjoy spending time with each other outdoors.

Chandler is grateful for his eyesight and unlike most people, he does not take it for granted because he knows what it is like to not have it.

“The world is a very beautiful place, and I can say that because for the majority of my life I have not been able to see it,” he said. “But I have experienced it and I have seen what it offers people and that gives me strength. Strength to overcome my newfound challenges and the strength I need to make a difference.”

Utah’s employment resources for people with disabilities

Story and slideshow by PAUL S. GRECO

Meet Corby Campbell and learn more about his success story.

People with disabilities bring valuable skills to the workforce. For example, in 2008 the National Science Foundation reported more than 600,000 scientists and engineers in the U.S. have disabilities.

Some top innovators have learning disabilities, including chief executive officers of Ford Motor Co., Xerox, Kinko’s and Charles Schwab. Apple’s Steve Jobs had dyslexia.

The federal government and each state provide means for people with disabilities to receive assistance with getting employment.

The Utah State Office of Rehabilitation (USOR) is located in downtown Salt Lake City inside the Utah State Board of Education building. Its mission is to assist eligible people with disabilities in obtaining employment and increasing their independence.

The USOR has four divisions: the Division of Rehabilitation Services, Division of Services for the Blind and Visually Impaired, Division of Services for the Deaf and Hard of Hearing and the Division of Disability Determination Services.

Kyle Walker was recently selected as the director of the DRS. He’s been employed with USOR for 13 years.

Born in California and raised in New Mexico, Walker received his Bachelor of Science in sociology and Master of Rehabilitation Counseling degrees from Utah State University. He’s lived in Utah for 20 years.

Walker said every counselor working for USOR has a master’s degree and is licensed with the National Board for Certified Counselors in addition to being state certified.

“So when a person comes in our door,” Walker said, “we’re not just looking at ‘let’s go get you a job at McDonald’s.’”

Instead, clients are given an assessment by a certified counselor. This evaluation is to help the client make meaningful choices for employment, taking into account their interests, aptitudes, abilities and values.

But first, a client must be considered eligible for counseling.

As one of the four divisions within USOR, The Utah Division of Disability Determination Services (DDS) is designed to determine if a claimant is disabled or blind.

Because 40 percent of USOR’s clients have mental illness and 25 percent have cognitive disabilities, evidence must first be obtained. To attain evidence, a claimant’s medical records are sought. If that evidence is unavailable or insufficient to make a determination, the DDS will arrange for a consultative examiner’s evaluation in order to gain additional information.

After sufficient information is gathered, a determination is made by a two-person team consisting of a physician or psychologist and a disability examiner.

If the claimant is found eligible, employment counseling is conducted under the DRS’s Vocational Rehabilitation (VR) program.

After completing the assessment, determinations are made for clients regarding not only their interests and abilities, but also what is needed to obtain employment.

For example, if it’s decided that schooling is the best option, VR will pay for the client’s tuition costs. If transportation is an issue, VR will provide travel arrangements to work sites through UTA or by making special accommodations to the clients’ vehicles — things like hand controls on steering wheels or wheelchair lifts.

If working for an employer is not the answer, USOR will fund self-employment opportunities.

“Really, our program is whatever we can do, whatever’s necessary to help them get back to work,” said Walker, director of the Division of Rehabilitation Services.

Eighty percent of the funding for VR’s services comes from the federal government. The remaining 20 percent is provided by the state’s Department of Education.

Employing individuals with a disability benefits both state and government.

In 2005, the University of Utah’s Center for Public Policy & Administration conducted an Economic Impact Study. The results showed that for every dollar the state contributes to the Vocational Rehabilitation program, $5.64 is returned. These returns are in terms of individuals paying taxes from employment and no longer needing government and state assistance.

Corby Campbell, 27, was born in Utah and lives in Orem. Nine years ago Campbell broke his neck in an accident and uses a motorized wheelchair.

“I can’t feel anything below my armpits or move anything below my armpits,” Campbell said.

He said someone told him about the Vocational Rehab program and that it might be able to help pay for college and other job-related necessities.

“And so, I went there,” Campbell said, “expecting to find help from them to get me through school.”

He talked with VR’s counselors and they helped him get started at Salt Lake Community College. Later, he transferred to Brigham Young University and graduated with a Bachelor of Computer Science degree. The Vocational Rehab program paid all his tuition costs.

“They’re wonderful,” Campbell said. “They’re super great people that are just all about trying to help you and figure out just where you want to go.”

In addition to helping with his schooling, VR got him in touch with the right people so he could buy a van.

He bought one with a ramp. VR paid for steering wheel modifications and other hand controls like special knobs to control the wipers, heating controls and other items.

“So that I could drive it independently, which was great,” Campbell said.

He felt his counselors liked working with him because he had direction and he was trying to obtain the goals they set with him.

Campbell finished school in December 2010 and started working full time as a software developer for Mobil Productivity Inc. in Orem the following February.

But his van broke down.

He bought a new one and paid for all of the modifications himself.

“I’m completely self-sustaining,” Campbell said. “That’s what a degree and a van did for me. That’s the point of VR.”

Another resource that helps people with disabilities find employment is TURN Community Services located at 423 W. 800 South in Salt Lake City.

Karen Wright directs two programs for TURN, vocational rehabilitation, and employment personal assistance service.

The latter assists clients who need help with daily living tasks so they can get ready for work. In addition, if the person needs help during work, a personal assistant will act as a liaison for the employer and TURN’s client. These services are provided free of charge.

Wright also works directly with USOR’s vocational rehab counselors once they have completed a client’s assessment and determined whether she or he can work.

“We start on thing like resume, job development, some life skills. Things like learning how to use a bus, learning how to use TRAX, learning how to advocate for themselves,” Wright said.

The list of companies that hire people with disabilities is long. Businesses include Home Depot, Kentucky Fired Chicken, Dan’s Market, WinCo Foods and Sutherlands.

Wright said people with disabilities are very dedicated. “They want to get up in the morning and get ready and they want to go to work. They really like working and they’re good hard workers.”

Being able to be in the workforce not only increases the income a person with a disability makes, but also betters their quality of life.

According to USOR, the following information demonstrates the individual and program success VR achieved during 2012:

  • 30,853 individuals were provided with VR services.
  • 3,427 individuals with disabilities were successfully employed.
  • $15,437,130 in estimated annual taxes were paid.
  • 146 public assistance recipients were successfully employed.
  • 671 Social Security Disability Insurance recipients were successfully employed.

In addition, clients found work in the following areas:

  • 1,032 industrial
  • 754 sales/clerical
  • 727 service occupations
  • 704 professional occupations
  • 98 homemaker/unpaid family worker
  • 74 farm/fishing/forestry
  • 37 self-employed

“This is how welfare programs should work,” Corby Campbell said. “This is what I see Vocational Rehab as: (it) is something to help people that fell down … get back in a way so they can be independent.”

The life and success of Kirsten Morrise

Story and slideshow by NATALIE CHRISTENSEN

Meet Kirsten Morrise, her friends and family through photos.
Pierre Robin Syndrome is not a very well-known condition that is found in between one in 8,000 to one in 30,000 children born.

Pierre Robin Syndrome is a condition that comes in three stages, namely a cleft pallet, micrognathia (meaning a smaller jaw) and glossoptosis, an obstruction by the tongue from breathing.

Kirsten Morrise, a resident of Salt Lake City in the Sugar House area, has been dealing with Pierre Robin syndrome from the day she was born.

With her cheery personality and positive attitude, you wouldn’t believe the struggles this 20-year-old has gone through. She has been in and out of hospitals her whole life and  has undergone 40 surgeries. She has struggled with depression, been bullied through school and has overcome some learning struggles.

At a very young age she had a tracheotomy placed on her throat. Not only was this a burden for young Kirsten, but also for her mother Lisa who was taking care of two other children with medical needs.

“Kirsten was very sick and we were basically running an ICU and Timothy (her brother) was bouncing off the walls, and Michael (her brother) needed breathing treatments,” her mother Lisa said. “She was in the hospital 16 times her first year.”

Lisa said it was by the grace of God that she made it through that first year. Even with her two older boys needing help, having a child with a tracheotomy meant she needed to be at Kirsten’s bedside at all times.

When Kirsten had her tracheotomy removed at the age of 1, Lisa was able to return to work while neighbors watched Kirsten. Soon after however, problems started rising again.

“There were days when she couldn’t walk,” Lisa said. “And it was very strange … and things got a lot worse.”

Because of the lack of oxygen to her brain, Kirsten was having seizures which were getting worse and worse. Even with treatment, her seizures weren’t getting any better.

“‘Kirsten is sick get over it,’ was basically the attitude of a lot of professionals had that I talked to,” Lisa said. “But she kept getting sicker and sicker, and it got to the point where she couldn’t sit down on a couch without falling off because she was so out of it.”

As many times as Lisa tried to take Kirsten back to the hospital, they weren’t getting any help.

“And it’s like you’re running into a brick wall,” Lisa said. “It’s the scariest thing in the world to have your child be sick and have people not pay attention to you.”

Finally Kirsten was able to get the treatment but needed more surgeries.

She missed a lot of school because of the surgeries, and her social life wasn’t going very well either. A lot of Kirsten’s friends didn’t know how to treat her because of her surgeries. They saw her as being delicate rather than a normal kid.

“A lot of people don’t know what to say to me, because I’ve been through so much,” Kirsten said. “But I say they’re human. Do I really want them to be fully aware of what I’m experiencing?”

When Kirsten turned 6, she started skiing in Park City with The National Ability Center, a program that helps young kids recognize their strengths and helps build their self-esteem. The National Ability Center allowed Kirsten to participate in downhill skiing, and she had her own instructors to help her.

“My mom got me into skiing to help my upper trunk strength,” Kirsten said. “But as I got older and got better at it, it became not a pursuit (of) something to prove — I’m not delicate — but another activity I could add to my collection of talents I had.”

Kirsten went on in 2009 to win the gold medal in downhill skiing in the Special Olympics in advanced skiing.

Kirsten enjoyed skiing much more than physical therapy, it was more enjoyable and fun, and she could be outdoors. A lot of children with disabilities prefer to have their physical therapy this way, and Kirsten always looks back on the skiing experience with a lot of pride.

In 2005 Kirsten had screws put in her jaw called jaw distractors. The screws were visible on the outside of Kirsten’s face. When the screws were turned it forced her jaw forward so the jaw bone behind it could grow.

When asked if it hurt, she explained, “Yeah, you try getting the bone in your face being gradually moved forward.”

But, she added, “knowing what the end result is supposed to be makes it easier to endure.”

When she was 12, she attended LDS Brighton Girls camp. She enjoyed that summer so much she went back a second time and then finally went back as a helper in the kitchen in 2009 and then worked as the Craft Shack in 2010.

Kirsten loved it so much because the people there didn’t treat her like she was a disabled person. “They treated me like I was a human being,” she said. “There I had a blank slate, no one knew about my past … they let me do everything that everybody else did.”

Even having to wear an oxygen tank on her back as she went hiking her first year, she had fun with the girls telling them she was a cyborg.

If you ask anyone who worked with Kirsten at Brighton Camp a huge grin will come across their face.

Michelle Theurer was one of Kirsten’s good friends who worked at Brighton Camp with her. “It was great she always has something to say,” Theurer said. “So there’s never a quiet moment with her and she’s a really hard worker. Even with her limitations she’ll do whatever she can do.”

Theurer said Kirsten was always positive and was involved. She made things so much more fun because she saw them in a completely different way. “We would have time where we’d just hang out and it would be so fun to tease because she just dishes it right back at you, and she’s really ticklish.”

When Kirsten entered high school at Highland High, she was bullied by students taking her scooter and teasing her, calling her retarded and stupid.

“I have cerebral palsy and I have mood disorders, and I have hypotonia which means low muscle tone,” Kirsten said. “Those things have kind of caused with the bullying because of my posture and people look at me funny and also not being very athletic influenced the bullying.”

While attending high school, Kirsten was also going to college because of how much her surgeries held her back.

Kirsten attended Utah State University, because neither Brigham Young University nor the University of Utah sounded appealing.

“I made a plan to get to college,” Kirsten said. “And even though I got to college late, I had a plan I would get all of my high school work done by a certain time, and I would be able to function well enough to go to college.”

She picked social work as a major because she wanted to help others. “I feel like I have a capacity of empathy and I feel like I can give so much,” Kristen said.

Theurer also attended Utah State with Kirsten.

“Even though she may have challenges,” Theurer said. “She is always quick to realize that others have challenges too. She doesn’t seek for pity, but she does seek to serve others.”

Kirsten is looking toward the surgery that will fix it all. The procedure is called an End to End Anastomosis. Doctors will take out the part of the trachea that is scarred and then sew the ends of her trachea together. She went in early 2013 to Cincinnati to have the surgery done, but her throat wasn’t ready for it. So, on Dec. 10, 2013, she had surgery to advance her upper and lower jaws and tongue.

“Even though I have all these issues, I have a plan for how I’m going to do things and make sure I can do them,” Kirsten said. “I can take care of myself, I can do school, I can go on hikes, just not on big ones, and I’m a gold medalist in downhill skiing. Anything I put my mind to most of the time, I can do.”